Privacy Policy

Last updated: 2026-07-21

DeskGenie ("we", "our") provides an AI customer-service assistant that businesses embed on their websites and connect to their WhatsApp Business number. This policy explains what data we collect and how we use it.

What we collect

• Messages you send to a business's DeskGenie assistant (website chat widget or WhatsApp)
• Your WhatsApp phone number or a website visitor identifier, so we can continue the conversation
• Optional contact details you choose to share (e.g. name and phone number) when asking to speak with a human
• Basic usage metrics (timestamps, which questions were answered vs. escalated) to produce the business's weekly report

How we use it

• To generate a relevant reply using the business's own knowledge base
• To hand the conversation over to a human staff member when requested or needed
• To help the business understand what its customers are asking, so it can improve its knowledge base
• To recognise you when you return (by your WhatsApp number or website visitor identifier) and refer to your recent past chats, so the assistant can pick up where you left off and be more helpful

We do not sell your data, and we do not use your conversations to train third-party AI models.

WhatsApp messaging

If you message a business through WhatsApp, your messages are processed via Meta's WhatsApp Business Platform in addition to our own systems. Meta's own privacy policy also applies to that transport layer.

Data retention & deletion

Conversation history is stored to let the business (and its AI assistant) keep context across messages, and to produce performance reports. You can request deletion of your data at any time — see our data deletion page.

Contact

Questions about this policy or your data can be sent to lijinqiangwh007@gmail.com.