Terms of Service

Last updated: 2026-08-02

DeskGenie provides an AI-powered customer-service assistant to businesses, delivered via a website chat widget and/or WhatsApp. By using DeskGenie — either as a business customer or as someone messaging a DeskGenie-powered assistant — you agree to these terms.

The service

• DeskGenie answers questions using information the business provides (prices, FAQs, policies)
• It clearly identifies itself as an automated assistant and can hand off to a human staff member on request
• It is scoped to the business's own topics and will decline unrelated questions

No guarantee of accuracy

Answers are generated from the business's own knowledge base on a best-effort basis. For anything binding (contracts, payments, medical/legal advice), please confirm directly with the business's staff.

Acceptable use

Do not use the service to submit unlawful, abusive, or fraudulent content. We may block accounts or numbers that misuse the service.

Billing & payment

Paid plans are paid in advance for 30 days at a time, via Paystack. We do not store your card and there is no automatic charge — when the 30 days are nearly up we email you a reminder, and your plan continues from the day you pay again. Prices are shown in Naira (₦) on our pricing page and may change with notice; a change never affects a period you have already paid for.

Refunds & cancellation

Every paid plan is preceded by a free trial, so you can confirm the service works for your business before paying anything. Because of this, fees already paid are non-refundable except at DeskGenie's discretion — for example, where a paid-tier feature (such as connecting WhatsApp) genuinely could not be made to work. To request a refund, email deskgenieservice@gmail.com; we review each request individually.

There is nothing to cancel: because we never charge you automatically, simply not paying for the next period ends the service. Your assistant keeps working until the end of the period you already paid for, and your knowledge base stays in your account if you come back. You can also email us to close the account and have your data deleted — see our data deletion page.

Limitation of liability

The service is provided "as is." To the fullest extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid us in the 3 months before the claim, and we are not liable for indirect or consequential losses such as lost profits or lost customers.

Changes

We may update these terms from time to time; the latest version always applies.

Contact

Questions can be sent to deskgenieservice@gmail.com.