Will it invent prices or make things up?+
No — and this is the core of DeskGenie. It answers only from your own knowledge base. If it doesn’t know something, it says so honestly and collects the customer’s contact for your team. Zero invented prices, dates or policies.
Does it really feel like a human agent?+
That’s the whole point. It replies with natural pacing — a brief “typing…” pause, then the full message, like a real person on WhatsApp. It varies its wording, remembers the conversation, and always answers in the customer’s own language. No robotic word-by-word typing, no canned scripts.
What if it can’t answer — or I want to step in?+
You get a notification on your phone the moment a customer leaves their number, asks something outside your knowledge base, or asks for a human. Tap it and your inbox opens — add it to your home screen once and it behaves like an app. You see the whole conversation, reply in your own words, and flip one switch to pause the AI in that chat while you handle it. Meanwhile the assistant never bluffs: it says honestly that it doesn’t know and takes the customer’s contact so nobody is left hanging.
How does it actually help me sell more?+
It’s trained to sell, not just answer: it reads buying intent, eases objections like “that’s too expensive” using your real value points and payment options, mentions your current offers, and nudges customers to the next step — booking, ordering, or leaving their number.
Which languages does it speak?+
It mirrors your customer automatically and switches mid-chat if they do. English and French are supported end to end — that includes the fallback lines sent when a question falls outside your knowledge base. Other languages work for the conversation itself, but those particular fallback lines are still English today. Tell us which language matters to you and we’ll confirm exactly what to expect.
Does it work on WhatsApp?+
Yes — through Meta’s official WhatsApp Business API, so it’s policy-safe: scope-locked, honest about being an AI when asked, one-tap handover to a human. Setup runs through Meta’s approval process and needs a dedicated business number, so we do it with you rather than sending you into a developer console.
Can I use my current WhatsApp number?+
Usually you’ll want a fresh one. Once a number moves to the official WhatsApp Business API it can no longer be used in the WhatsApp Business app on a phone — so most businesses keep their personal number and register a separate line for the assistant. We’ll walk you through choosing and registering it.
How long does setup take?+
Depends on the channel, and the difference matters. Your website widget is live in minutes — paste your info or drop your website link, review the knowledge base the AI drafts, then copy one line of code onto your site. WhatsApp goes through Meta’s official approval process and needs a dedicated number, so it usually takes a few days. We handle that part with you.
What do I get during the free trial?+
Your website widget live the same day, plus 150 customer conversations, no card required — enough to watch it handle real questions from your own customers. WhatsApp is included on every paid plan too; it needs a dedicated number and Meta’s approval, so we set that part up together with you.
What does it cost?+
You can start free, no card needed, and see it working on your own business first. Plans then grow in step with how much it’s handling for you — you’ll never pay ahead of the value. Ask the assistant in the corner of this page and it’ll walk you through what fits 😉